Welcome to our refund policy page! We want to make sure you understand our refund policy to avoid surprises. Below, we've outlined the circumstances under which you may be eligible for a refund, and the process for obtaining one. We hope this information is helpful and easy to understand. If you have any questions, please feel free to contact us!

The following terms apply to any products you purchase through us.

Your order cancellation rights

Gold Key Business offers a 14-day refund policy for all orders placed. If you are not satisfied with your purchase for any reason, you may request a refund within 14 days of your order date. Refunds will be processed within 30 days of the cancellation request. To cancel your order and request a refund, you must inform us of your decision in a clear statement. You can notify us of your decision by:

By visiting this page on our website: goldkeybiz.com

By sending us an email:info@goldkeybiz.com

Processing Time

Refunds may take 5 to 8 weeks from receipt of a completed refund request. If the form is incomplete, incorrect, or the payee information does not match the original payment information, the refund process may take longer.

Refunds for Flywire payments

All refunds for Flywire payments will be made directly to the payment account.

Refunds for Credit Card Payments

All refunds for credit card payments will be made directly to the credit card used for payment. Refunds for credit card payments older than 6 months will be refunded via wire transfer using Payment Rails. The beneficiary should be the same as the beneficiary of the original credit card payment.

Refunds for wire transfer payments

All refunds for wire transfer payments will be refunded via wire transfer to the same account from which the payment was made using Payment Rails.

Refunds for payments made by check or bank draft

All refunds paid by check, money order or money order will be refunded via wire transfer to the person using Payment The same account/beneficiary that Rails made the payment to.

Important Refund Information

We want you to be completely satisfied with our products and services. However, if you are not satisfied for any reason, we will happily issue a refund subject to the following terms:

Unfortunately, we do not provide refunds for products or services that have been provided. If you are not satisfied with our products or services, please contact us and we will do our best to solve the problem. Thank you for your understanding.

Please note that Shopify will deduct 6% of your payment to process the refund. If you receive a refund, please note that the backend company will deduct a 6% processing fee from the total amount. Thank you for your understanding. If you have any other questions, please feel free to contact us.

After the online training product is successfully paid to Goldkey Business, the customer has the right to notify Goldkey Business in writing within 1 working day from the original purchase date to return the online training product and receive a full refund. payment. Customer also has the right to exchange the Online Training Products with other Online Training Products available on the Company's website by notifying Golden Key Business in writing within one business day of the original purchase date. The original purchase date is the date you agree to purchase the Online Training Products and complete the first payment for that package through the shopping cart on the Company website.

Contact

If you have any questions or encounter any problems during this process, please feel free to contact us by email, phone or our Contact us on the Customer Contact page.